top of page

  1. Driver Policies & Guidelines

    • Code of Conduct

      • Our platform values professionalism, respect, and integrity in every delivery. Drivers are expected to maintain a courteous and positive attitude with all customers, adhering to platform policies and following delivery instructions accurately. Timeliness is critical—drivers should aim to be punctual and reliable for every delivery.

      • Drivers must also respect customer property and follow instructions regarding contactless delivery, if requested. Misconduct, including inappropriate behavior or unsafe driving practices, may result in disciplinary action, including removal from the platform. Adhering to our Code of Conduct helps build trust with customers and enhances the platform’s reputation.

    • Safety Guidelines

      • Safety is our top priority. All drivers must follow traffic laws and practice defensive driving at all times. It is essential to maintain vehicles in safe operating condition, whether that means regular checks for brakes, lights, and tires for car deliveries. Drivers are encouraged to wear any required safety gear, and to use GPS navigation for efficient route planning.

      • If drivers encounter hazardous situations or feel unsafe during a delivery, they should contact support for assistance. Following these safety guidelines ensures not only the safety of the driver but also the confidence of the customers they serve.

    • Weather Policies

      • Weather conditions can impact delivery times and safety. In cases of adverse weather (e.g., heavy rain, snow, or storms), drivers should prioritize their safety first and follow any weather-specific guidelines provided by the platform. In extreme weather conditions, deliveries may be delayed or rescheduled to ensure driver and customer safety.

      • Our support team will communicate any weather-related policy updates or temporary closures due to weather, and drivers are encouraged to check for these updates during adverse conditions. Staying informed and making safety-based adjustments as needed is part of our commitment to a safe delivery experience for all.

bottom of page