3. Tips on Handling Difficult Situations

Prompt: "Learn how to handle issues like delayed deliveries or unavailable customers professionally."

Content:

1. Handling Delays

   • Description: In cases of delays due to traffic, weather, or other unforeseen issues, use in-app messaging to inform the customer and provide an updated arrival time.

   • Pro Tip: Timely updates reassure customers and minimize frustration when delays occur.

2. Unreachable Customers

   • Description: If a customer is unavailable upon arrival, try contacting them through the app or phone. If there’s no response after a reasonable wait, follow platform procedures for unclaimed deliveries.

   • Guidance: This may involve leaving the order in a secure location or returning it to the vendor, depending on platform policies.

3. Managing Damaged or Missing Items

   • Description: In cases where an item is damaged or missing, inform the platform immediately to follow the correct reporting process. Contacting the customer with an apology and solution options can help maintain trust.

   • Tip: Swift communication helps resolve the issue while keeping the customer informed and satisfied.