Terms of Service
1. Agreement to Terms
By accessing or using our bike delivery services, you agree to these Terms of Service. If you do not agree, please do not use our services. We may update these terms at any time, and changes will be effective upon posting on our website.
2. Service Description
Our platform provides bike delivery services for items such as food, groceries, and packages within specified service areas. Availability is based on location and demand, and we reserve the right to decline service as needed.
3. User Accounts
Customers must create an account to use our services. You agree to provide accurate information and maintain the security of your account. You are responsible for all activities that occur under your account.
4. Payment Terms
Delivery fees vary based on distance, delivery options, and additional services chosen. All fees are shown at checkout, and by placing an order, you agree to pay the full amount. Payments are final upon delivery completion, with no refunds unless a specific issue occurs as defined below.
5. Cancellations and Refunds
Customers may cancel an order before a biker has picked it up without incurring a fee. Once an order is in transit, cancellations are not allowed, and no refunds will be given. If an order is incorrect or damaged, contact support for resolution.
6. Delivery Terms
Our bikers aim to complete deliveries within estimated timeframes; however, delays may happen due to weather, traffic, or other conditions. We will notify you of any significant delays. Once an item is delivered to the specified location, our responsibility ends, and we are not liable for items that are lost or stolen afterward.
7. Biker Conduct
Our delivery bikers follow safety protocols and treat all items with care. They may refuse delivery if it poses safety risks or violates any policies or laws.
8. Additional Charges
Extra fees may apply for specialized deliveries, such as oversized items, remote locations, or multi-stop orders. All additional fees will be disclosed at checkout.
9. Customer Responsibilities
Customers must provide accurate delivery addresses and contact information. If the address is incorrect or the customer is unreachable, the order may be canceled, and a fee may apply.
10. Liability Limitation
We are not liable for indirect or consequential damages from service use. Our maximum liability, under any circumstance, is limited to the delivery fee paid. We are not responsible for delays or losses due to unforeseen events or circumstances outside our control.
11. Privacy and Data Use
By using our services, you agree to our Privacy Policy, which explains how we collect and protect your data. We respect your privacy and comply with all relevant data protection regulations.
12. Governing Law
These Terms of Service are governed by the laws of [State/Country]. Any disputes shall be resolved through binding arbitration, and all legal claims must be initiated within one year of the incident.