top of page

Welcome to [Platform Name] Home Care! By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully to understand your rights and responsibilities as a customer of [Platform Name] Home Care.

 

1. Scope of Services

  • [Platform Name] Home Care provides home care services including, but not limited to, cleaning, organization, laundry, pet care, yard maintenance, and small repairs. All services are provided on an “as-is” basis, without specific guarantees of results. Service details and rates may be updated from time to time and will be reflected on our website or as communicated to the Customer.

2. Customer Responsibilities

  • Home Preparation: To ensure an efficient service, customers agree to prepare the home by securing valuables, removing fragile items, and ensuring safe access to service areas.

  • Pet and Safety Considerations: Customers are responsible for informing [Platform Name] Home Care of any pets on the premises and providing safety instructions for the environment.

  • Hazard Disclosure: Customers must disclose any hazardous conditions that could impact the safety of our staff, including electrical, structural, or environmental risks.

3. No-Touch Policy

  • [Platform Name] Home Care follows a strict no-touch policy for personal belongings such as jewelry, electronics, and other valuable or sensitive items. This policy ensures the privacy and safety of our customers’ personal belongings.

4. Service Adjustments and Cancellations

  • Service Modifications: Requests to adjust services (e.g., add-on cleaning, deep clean) must be made at least 24 hours before the scheduled service and may incur additional fees.

  • Cancellations: Customers may cancel or reschedule services up to 24 hours in advance without penalty. Cancellations made within 24 hours of the scheduled service may result in a cancellation fee of [$ amount].

  • Refunds: Refunds are not offered once services have been completed. If you are unsatisfied with the service, please contact us within 24 hours to arrange a re-service or to discuss possible credit.

5. Pricing and Payments

  • Pricing: Service rates are listed on our website and in any service agreement. Customers will be informed of any rate adjustments before services are rendered.

  • Payment Terms: Payments are due upon service completion unless otherwise specified. Accepted payment methods include [list payment methods, e.g., credit cards, checks, etc.]. Late payments may incur additional fees.

6. Liability and Limitations

  • Assumption of Risk: Customers assume all risks associated with the use of [Platform Name] Home Care services, including potential property damage or product sensitivities unless specific instructions have been provided in advance.

  • Release of Liability: [Platform Name] Home Care and its employees, contractors, and affiliates are not liable for:

    • Incidental or accidental property damage, except in cases of gross negligence.

    • Personal injury to the customer, household members, pets, or other individuals on the premises during the service.

    • Product sensitivities unless specific requirements are communicated to [Platform Name] Home Care in advance.

  • Limit of Liability: [Platform Name] Home Care’s liability is limited to the amount paid for the specific service in question. The Company is not responsible for any indirect, consequential, or incidental damages.

7. Privacy and Confidentiality

  • Personal Information: Any personal information collected will be used solely for service purposes and will not be shared with third parties without consent, except as required by law. [Platform Name] Home Care respects the privacy of all customers and maintains strict confidentiality.

8. Eco-Friendly and Product Use

  • [Platform Name] Home Care uses eco-friendly, non-toxic cleaning products whenever possible. Customers are encouraged to inform the Company of any specific product preferences or sensitivities in advance. The Company is not liable for adverse reactions to products unless prior notice is given.

9. Youth Involvement and Community Impact

  • [Platform Name] Home Care engages youth in home care roles as part of our commitment to community involvement. Youth team members are supervised by experienced adults and adhere to the same standards of professionalism as all [Platform Name] Home Care staff.

10. Background Checks and Security

  • All employees and contractors undergo background checks to ensure quality and safety. If a customer requests an enhanced background check for specific workers, an additional fee may apply.

11. Changes to Terms

  • [Platform Name] Home Care reserves the right to modify these Terms of Service at any time. Customers will be notified of significant changes at least 15 days before they take effect. Continued use of services after changes are implemented constitutes acceptance of the revised terms.

12. Governing Law

  • These Terms of Service are governed by the laws of the State of [Your State]. Any disputes shall be resolved in the courts of [Your State].

Acceptance of Terms

By using [Platform Name] Home Care services, the Customer acknowledges they have read, understood, and agree to these Terms of Service.

Customer Signature
Signature: _______________________
Date: ____________________________

bottom of page