General FAQs

1. What types of beauty services do you offer?
   "We provide a range of services, including haircuts, coloring, texture treatments, nail services, facials, massages, and full-body spa treatments."

2. Are there professionals with specialties in techniques like balayage or hot stone massage?
   "Yes, we have specialists trained in various advanced techniques, including balayage, ombré, microdermabrasion, hot stone massage, and more."

3. Can I book services at home, or do I need to visit a salon?
   "You can choose either option. Our platform offers flexible booking, allowing you to schedule services at home, in a studio, or at other convenient locations."

4. Do you offer services for men, women, and children?
   "Yes, we have services tailored to all clients, with specialized options for men, women, and children."

5. Can I choose my beauty professional?
   "Absolutely! You can browse profiles and select a professional based on their expertise, specialties, and availability."

 

Pricing & Payment FAQs

1. What are my payment options?
   "We offer flexible payment options, including full payment at booking or a 50/50 split, where you pay half upfront and the remaining balance upon service completion."

2. Do you offer membership or package discounts?
   "Yes, we have discounted packages, a referral program, and a loyalty program that rewards you with points on each visit, redeemable for discounts on future services."

3. Can I get a refund if I’m not satisfied with my service?
   "Client satisfaction is our priority. If you’re unsatisfied, please contact us directly, and we’ll work to resolve any concerns."

4. Is tipping included in the service price?
   "No, tipping is not included but is always appreciated. You can add a tip for your beauty professional through our platform after the service."

5. Are there any additional fees for in-home service bookings?
   "Some professionals may charge a travel fee depending on the location. Any applicable travel fees will be displayed at the time of booking."

 

Service-Specific FAQs

1. How often should I book facials or scalp treatments?
   "We generally recommend facials every 4-6 weeks and scalp treatments as needed or monthly for optimal results."

2. What products do you use for hair and skincare?
   "We use top-quality, professional-grade products. Specific brands may vary by professional, but all products are chosen for effectiveness and safety."

3. What’s the difference between a regular manicure and a gel manicure?
   "A regular manicure uses traditional polish, while a gel manicure uses gel polish cured under UV light, offering a longer-lasting, chip-resistant finish."

4. Do you offer services specifically for sensitive skin?
   "Yes, we provide treatments designed for sensitive skin, and our professionals can adjust products and techniques to suit your needs."

5. How long does a massage session typically last?
   "Our massage sessions are available in 30, 60, and 90-minute options. You can choose the duration that best meets your relaxation needs."

 

Appointment & Booking FAQs

1. What if I need to cancel or reschedule my appointment?
   "You can cancel or reschedule your appointment through your profile. Cancellations within 24 hours may incur a fee."

2. How far in advance should I book my appointment?
   "To secure your preferred time and professional, we recommend booking at least a week in advance, especially for peak times."

3. Do you offer same-day appointments?
   "Same-day appointments may be available depending on professional availability. You can check for real-time availability on our platform."

4. How can I leave a review for my service?
   "After your appointment, you’ll receive a prompt to rate and review your experience. Your feedback helps us maintain high standards and improve our services."

5. Is there a referral program I can join?
   "Yes! For every friend or family member you refer who completes a booking, you’ll receive an exclusive discount on your next service."