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🗂️ ESSENTIAL USER FLOWS TO DOCUMENT

1. Authentication & Onboarding

  • Logged-Out
     

    • Landing page experience
       

    • Register (as Customer, Provider, or Referrer)
       

    • Login / Password reset
       

    • Email verification
       

  • Logged-In
     

    • Welcome / first-time setup
       

    • Profile completion steps (upload photo, skills, payment info)
       

    • Role switching (if multi-role allowed)
       

2. Browsing & Searching Services

  • Searching by category / location / filters
     

  • Viewing search results (list + map)
     

  • Sorting and applying filters (including “gives back” and mentorship toggles)
     

  • Viewing detailed provider profiles
     

  • Access restrictions for logged-out users (preview only)
     

3. Job Posting & Bidding

  • Posting a new job (regular and bid types)
     

  • Editing / deleting a job post
     

  • Viewing bids on a job (for the poster)
     

  • Submitting a bid (for providers)
     

  • Accepting / rejecting bids
     

4. Messaging & Communication

  • Initiating messages (buyer-provider, referrals)
     

  • Message threading and notifications
     

  • Attachments and media sharing
     

  • Read/unread status and message management
     

5. Payment Processing

  • Adding / updating payment methods
     

  • Job payment flow (escrow, direct pay, tipping)
     

  • Payment release after completion
     

  • Refunds and disputes
     

6. Job Lifecycle & Completion

  • Job status updates (Active, In Progress, Completed, Cancelled)
     

  • Marking job complete (by either party)
     

  • Rating and review submission flow
     

  • Dispute resolution initiation
     

7. Referral & Rewards System

  • Sending and tracking referrals
     

  • Earning and redeeming referral credits
     

  • Viewing referral history and rewards dashboard
     

8. User Account & Settings

  • Profile management (personal info, preferences)
     

  • Notification settings
     

  • Privacy and security settings
     

  • Subscription and billing management (if applicable)
     

9. Admin & Moderation Flows (if applicable)

  • User account moderation (ban, suspend)
     

  • Job and bid approval workflows
     

  • Payment auditing and reporting
     

  • Content flagging and dispute resolution
     

 

🔥 BONUS: OPTIONAL FLOWS FOR ENHANCED UX

  • Mentorship & Internship Application
     

    • Applying to mentorship programs
       

    • Tracking mentorship progress
       

  • Crowdfunding Campaign Management
     

    • Creating, editing, and donating to campaigns
       

  • Community Features
     

    • Forums, groups, articles interaction
       

    • Event creation and RSVP
       

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