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Terms of Service for Pet Caretakers on [Platform Name]

Effective Date: [Date]

Welcome to [Platform Name]! These Terms of Service ("Terms") govern the use of [Platform Name] for individuals offering pet care services, including pet sitting, grooming, boarding, and other related services (collectively, “Caregivers” or “Caretakers”). By using [Platform Name] as a Caregiver, you agree to comply with these Terms. Please read them carefully.

 

1. Platform Overview and Caregiver Role

[Platform Name] connects pet owners with qualified Caregivers. The Platform facilitates bookings, transactions, and communication between pet owners and Caregivers to ensure a safe, reliable, and quality experience for all parties.

As a Caregiver, you act as an independent contractor providing services directly to pet owners. [Platform Name] does not employ Caregivers and is not responsible for the direct care of pets.

 

2. Caregiver Eligibility and Account Setup

  • Eligibility: You must be at least 18 years old (or the age of legal majority in your location) and legally permitted to offer pet care services in your jurisdiction.

  • Account Registration: You must provide accurate information, including qualifications, relevant experience, and certifications if applicable. You agree to maintain the confidentiality of your account credentials.

  • Account Security: You are responsible for all activity on your account and agree to notify [Platform Name] immediately if you suspect any unauthorized access.

 

3. Caregiver Responsibilities

As a Caregiver, you commit to high standards of pet care, respect for pet owners, and compliance with all Platform policies.

  • Service Integrity: Complete all services as agreed with pet owners, following their instructions, pet profiles, and any special care requirements.

  • Professional Conduct: Maintain professionalism in all interactions with pet owners and other Platform users. Respect privacy and confidentiality at all times.

  • Safety and Health Standards: Ensure the safety, well-being, and comfort of pets in your care, abiding by local pet care laws and regulations.

  • Incident Reporting: Promptly report any incidents, injuries, or health concerns involving a pet in your care through the Platform and notify the pet owner immediately.

 

4. Permitted Use and Prohibited Activities

  • Permitted Use: The Platform is to be used solely for offering and conducting pet care services within [Platform Name].

  • Prohibited Activities: You agree not to:

    • Offer or accept bookings, payments, or other arrangements outside of the Platform.

    • Misrepresent your skills, experience, or certifications.

    • Engage in unlawful, offensive, or harmful behavior, including inappropriate communication with pet owners or pets.

    • Disrupt or interfere with Platform operations, security, or functionality.

 

5. Bookings, Payments, and Cancellations

  • Bookings: All pet care bookings must be completed through [Platform Name]. Conducting arrangements or payments outside the Platform is prohibited.

  • Payments: Payments are processed securely within the Platform, including any applicable service fees, taxes, or additional charges. Any attempts to circumvent this process may result in account termination.

  • Cancellations: Review [Platform Name]’s cancellation policy, including any applicable fees. You agree to follow this policy when canceling bookings and to communicate cancellations to the pet owner as promptly as possible.

 

6. Caregiver Safety and Liability

  • Health and Safety Compliance: Follow all applicable safety practices and protocols. Maintain a clean, pet-friendly environment and use safe, suitable equipment.

  • Insurance and Liability: As an independent contractor, you are responsible for carrying any necessary insurance for the services you provide. [Platform Name] is not liable for any claims, damages, or losses incurred by you, the pet owner, or the pet.

  • Emergency Preparedness: Have a plan in place for emergencies and provide immediate care if a pet requires urgent attention, notifying the pet owner and, if necessary, seeking veterinary care.

 

7. Content and Intellectual Property

  • Caretaker Content: You may submit content to the Platform, such as pet photos or reviews. By doing so, you grant [Platform Name] a non-exclusive, royalty-free license to use, display, and distribute this content for Platform-related purposes.

  • Platform Intellectual Property: All Platform content, including text, logos, graphics, and software, is owned by [Platform Name]. Unauthorized use of [Platform Name] intellectual property is prohibited.

 

8. Disclaimers and Limitation of Liability

  • Service Disclaimer: [Platform Name] serves as a booking and communication platform and does not directly provide pet care services. Caregivers are independent contractors, and [Platform Name] is not liable for their actions or omissions.

  • No Warranty: While [Platform Name] strives for a reliable experience, we do not guarantee uninterrupted or error-free access to the Platform.

  • Limitation of Liability: To the maximum extent permitted by law, [Platform Name] is not liable for any indirect, incidental, or consequential damages resulting from Platform use, including any loss, injury, or damages related to pet care services.

 

9. Termination and Suspension of Accounts

  • Termination by Caregiver: You may deactivate your account at any time by contacting [Platform Name] at [contact email].

  • Termination by [Platform Name]: We may suspend or terminate your account if you violate these Terms, including booking or payment policy violations. Bookings at the time of termination may be canceled without liability to [Platform Name].

  • Effect of Termination: Upon termination, any provisions intended to survive will remain in effect.

 

10. Privacy and Data Security

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your information.

 

11. Dispute Resolution and Governing Law

  • Dispute Resolution: Any disputes related to these Terms will be resolved through [mediation, arbitration, or specify jurisdiction, as appropriate].

  • Governing Law: These Terms are governed by the laws of [State/Province/Country].

 

12. Modifications to Terms

We may update these Terms to reflect changes in Platform policies or services. Any updates will include a new "Effective Date" and, if required by law, notifications will be provided. Continued use of the Platform following such changes constitutes acceptance of the updated Terms.

 

13. Contact Information

For questions or further information regarding these Terms, please contact us:

[Platform Name]
Email: [contact email]
Address: [contact address]

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