Rules and Agreements

Purpose

To establish clear expectations, boundaries, and accountability for counselors to ensure ethical and professional conduct, fostering a trustworthy and effective counseling environment.

 

Key Sections

1. Professional Ethics

• Core Principles:

  • Integrity: Uphold honesty, transparency, and scriptural principles in all interactions.

  • Respect: Treat all clients with dignity, regardless of their background or spiritual maturity.

• Guidelines:

  • Avoid dual relationships (e.g., counseling someone with whom there is a personal, financial, or familial relationship) to maintain objectivity.

  • Prevent conflicts of interest by prioritizing client welfare over personal gain.

  • Ensure sessions are conducted in a private and respectful environment, maintaining confidentiality at all times.

 

2. Non-Compete Agreement

• Platform Exclusivity:

  • Counselors agree not to offer services that directly compete with the platform while actively engaged with it.

  • Counselors may not use client connections made through the platform to solicit off-platform services.

• Escalation Policy:

  • Complex cases requiring specialized deliverance must be referred to designated platform deliverers.

  • Counselors are encouraged to collaborate within the platform’s guidelines to ensure the best outcomes for clients.

 

3. Violation Penalties

• Privacy Breaches:

  • Any breach of client confidentiality will result in:

    • Immediate suspension of account access.

    • Potential legal action based on the severity of the breach.

• Ethics Violations:

  • Misconduct, including inappropriate behavior or failure to disclose conflicts of interest, will trigger:

    • Written warnings (for minor offenses).

    • Temporary or permanent account deactivation (for severe or repeated offenses).

• Non-Compete Breaches:

  • Soliciting clients or offering off-platform competing services may result in:

    • Revocation of platform privileges.

    • Financial penalties, if applicable.

 

Enforcement and Compliance

1. Acknowledgment of Agreement:

   • Counselors must digitally sign and agree to all terms before activating their accounts.

2. Monitoring and Reporting:

   • The platform will provide a confidential reporting mechanism for clients or other counselors to report potential violations.

3. Periodic Reviews:

   • Counselors will undergo periodic evaluations to ensure ongoing adherence to the platform’s rules and values.

 

Future Considerations

• Ethics Training Modules: Offer ongoing training to counselors on professional boundaries and spiritual counseling techniques.

• Appeals Process: Develop a structured process for counselors to appeal decisions related to penalties or account suspension.